Lasso has a bulk import feature that makes it easy to bring over your existing links, whether they're text links you've added yourself or displays from other plugins.

However, sometimes things can slow down or block the import process. If your links aren't importing into Lasso or your old displays are still showing, follow the steps below to get things running smoothly.

For most sites, the import process will complete within the first hour or so of installing the plugin. For larger sites or sites with lots of links and posts, the import process can take longer.

Please allow up to 24 hours for the import process to finish.

Then, click the Automations Spinner in the Lasso WordPress menu bar.

If the Automations Spinner doesn't show any tasks, or if hasn't made progress in a few hours, proceed to the next step.

When you no longer see tasks under the Automations Spinner, or if it's stuck, check Lasso > Import.

Then, look at the button for the first product in the list.

What do you see?

The import didn't finish. It might’ve been skipped or timed out.

In this case, click the individual Import button or the Bulk Import button and repeat the troubleshooting steps in this doc.

If they still don't import, skip to step 6. Switch to Power Mode.

All links have been imported to Lasso. (Lasso will show any available imports first, so if the first one has already imported, so have all the others.)

If you're still seeing old links or displays in your posts, though, continue to the next step. 👇

Next, we'll see if the link is in Lasso.

1. Go to Lasso > Dashboard.

2. Search for the product that's still showing as an old display in your post.

❌ If you don't see the link, please contact Lasso support ([email protected]).

✅ If the product is there, the link itself imported to Lasso. Now, we just need to see why it hasn't changed in your post.

1. Click into the product you searched for in the previous step.

2. Click the Locations tab.

3. Search for the post where you're seeing the old display or link.

✅ If the post is listed: Lasso has replaced the link in the post.

❌ If not: Lasso may not have detected the exact instance of that old display or link.

Lasso needs to "see" the post content in order to change out old displays and links. If you're using custom post types, Lasso may have been blocked from seeing it.

To enable custom post scanning:

Then, either:

If that was the issue, your display or link should now be replaced by Lasso automatically.

If that didn't fix it, there may be something blocking Lasso from running its automations.

Lasso runs background tasks on a “Balanced” performance setting by default. This keeps your site speedy, but it can slow down heavier processes like bulk imports.

Here’s how to give your site the boost it needs:

1. Go to Lasso > Settings.

2. Under Performance Settings, switch to Power.

3. Click Save Changes at the bottom of the page.

Go back to Lasso > Import and run the Bulk Import again.

If your import doesn’t finish right away, give it up to 24 hours, then check again.

Either:

If those options still aren't working, proceed to the next step.

If the bulk import continues to stall, or your posts aren't updating, the cronjobs responsible for running it may be blocked or delayed.

📸 Take a screenshot and note the event name in case we need it later!

Wait 24 hours and check if the import worked.

✅ If you see more links or updated displays in your posts:

❌ If you don’t see any changes:

We’re happy to help! Please reach out to [email protected] with any screenshots or notes from your troubleshooting, and we’ll jump in from there. 💪