If you’ve recently upgraded your Lasso account to any of our paid plans but are still seeing Lasso Lite on your account, the issue could be related to either an account mismatch or incomplete login with the correct credentials. Below, we’ve outlined steps to ensure you can access your upgraded Lasso Pro:

You'll need to download a fresh copy of Lasso from app.getlasso.co/connections. If it doesn't show there, you can it at app.getlasso.co/fix.

If you're getting the Lasso Lite plugin download, log out and back in using the email address associated with your Lasso purchase before proceeding with the plugin download.

Once the plugin is installed, make sure that it shows as "Lasso" (not "Lasso Lite") in your WordPress sidebar.

Once Lasso is installed, you'll need to add your license key to activate the Lasso plugin. You can find this at app.getlasso.co/connections.

Note: If you add your paid license key to Lasso Lite, it will show as inactive. You will need to add it to Lasso (not Lasso Lite) for it to work.

If your license key isn't working, please make sure you're signed in under the correct email address associated with your paid account. You can check if your account is paid by going to https://app.getlasso.co/my-account/billing and checking your billing history.

If the above steps do not resolve your issue, please ask to talk to a teammate. It's possible the site is connected to a different account, or the subscription may be associated with a different email address.

A Lasso Customer Success representative will help you sort it out and get set up!